Frequently Asked Questions
How do I contact Carhoots?
Carhoots is new, and when there's something new knocking around, there are normally a lot questions! Below are the most common questions we receive about Carhoots, but if you can't find what you're looking for or you want to get in touch with a general enquiry then you can contact us anytime. Feel free to drop us a line and we’ll be more than happy to reply as soon as we can. You can use our contact form, drop us an email at email@example.com
What is Carhoots?
Carhoots was founded by ‘entre-doers’ Lee Malcher and James Waddington in 2011 and is currently based in Birmingham, UK. Carhoots is funded by private angel investors. You can learn more about the Carhoots Team on our press page.
Carhoots is a social review and marketplace for car buyers and sellers in the social media age! You can learn more about us by visiting our about page and checking out our cool video animation, contact us here or send us an email to firstname.lastname@example.org, we’ll try to get back to you as soon as we can.
How does Carhoots work?
The Carhoots owls work day and night (yes day!) scouring social networks and other sources on the web to provide you with relevant and helpful content and information in order to help you make a better purchase decision. The owls have developed a special tool that allows them to work in partnership with Facebook, Twitter and YouTube (through API’s) to bring back content created by real people.
Why does the Hootboard sometimes display languages I can’t understand?
As we've previously mentioned, the Carhoots owls work night and day ensuring that they collect social data that is relevant and helpful to you in your quest to find your perfect car. We try to filter all the hoots to display in English but occasionally some slip through the net. If you see hoots in a different language you can drop us a line and we’ll do our very best to make sure they don’t appear again!
Why are the hoots sometimes a few days old?
Whilst we try to provide the very latest real-time reviews and opinions, we need to moderate hoots carefully to ensure you are getting the most relevant content. Because of this occasionally the very latest hoots can be a few days old.
Why does the Hootboard display different hoots even when I make the same search?
Carhoots aims to provide you with the most helpful, entertaining and fun experience possible when researching or buying a new car. We also believe in mixing things up and creating a playful environment where no new visit or experience is ever the same as the previous. With this in mind, we’ve built Carhoots so that every time you visit our homepage or carry out a search on a particular make or model, you will see different hoots on the Hootboard, allowing you to go against the 'same old' and embrace the 'excitement of the unknown'. And don’t worry, if you’ve seen a hoot you really like and want to visit again after you’ve finished browsing, we recommend you save them to your own personal Hootboard. You can do this by registering with us or logging in to your existing account.
How do I save my favourite hoots to my own personal Hootboard?
Easy! Simply login to your existing account or register with us using either your email address or your Facebook/Twitter accounts, carry out a search, hover over the hoot you want to add and click on ‘Save This Hoot’. Your favourite hoots will then appear in the ‘MyHoots’ section in the welcome bar.
How can I contact a 'Hooter' or a 'Seller'?
Contact a 'Hooter'
Got a question to ask a hooter? You can click ‘View this Hoot to be taken to the original source of the hoot, for example Twitter. As long as you have and/or are signed in to your Twitter account you can use Twitter's own messaging service to send them a direct message or reply to a Tweet. The same works for Facebook and other social networks.
Contact a 'Seller'
Interested in buying a car from one of the sellers on Carhoots? Or simply want to learn more about the car they have for sale? No problem! Follow the steps below:
Carhoots Ads: For ads posted by sellers directly on Carhoots you can simply click on ‘Contact this seller’ at the bottom of the hoot and send them an email directly to their inbox. Don’t worry, we don’t keep copies of any of your correspondence.
Social Network Ads: If you’re interested in an ad posted by a Gumtree, Facebook, Twitter or other social network user, simply click on ‘View this hoot’ and you will be taken to the original ad where you can use the social networks own messaging system to contact the seller directly.
Please note: Carhoots is not liable for any transaction or communication disagreements that occurs between two parties.